egghey© Egg Subscription Club – Ohayo Eggs

The Egg Subscription Club is a recurring subscription. When you join, you authorise a monthly payment mandate and we deliver eggs to you on a repeating schedule until you pause or cancel. This is an ongoing service, not a one-time purchase.

• Your subscription is billed automatically once a month through our payment partner, Curlec (powered by Razorpay). You authorise this mandate when you sign up.
• The amount shown at checkout is the full monthly price for your chosen plan. You are charged this once per month, on your billing date, until you cancel.
• Payments continue automatically until you cancel. There is no fixed end date.
• If a payment fails, we may retry it. If it can’t be collected, that month’s deliveries may be paused until payment succeeds.

• Depending on your plan, your monthly eggs arrive in 1, 2, 3 or 4 deliveries that month. You pay once. The additional deliveries in the same month are prepaid and included.
• Delivery is free on every subscription box.
• We ship on Monday–Friday; your eggs usually arrive within 1–4 working days of shipping.
• We deliver within West Malaysia. Please make sure your delivery address and phone number are correct and someone can receive the parcel.
• Your first box: order before 11am on a working day and it ships the same day; order after 11am (or on a weekend) and it ships the next working day, so a Friday-afternoon order ships on Monday. Your following boxes then arrive on your chosen weekly schedule.
• Eggs are fresh and perishable. Please refrigerate on arrival.

From your account (My Account → Egg Club) you can, at any time:

• Move a box to a later ship day,
• Put deliveries on a holiday hold while you’re away,
• Update your delivery address (applies to that subscription’s upcoming boxes).

Changes to a delivery only move when it ships. They don’t stop a payment. To stop a payment, see Pause and Cancel below.

From your account (My Account → Egg Club) you can, at any time:

• Pause: holds your next payment, with no new charges until you resume (which you can do anytime).
• Cancel: stops all future payments.

• After every 12 deliveries on a subscription, you earn 1 free box of eggs, the same size as that subscription’s box. Deliveries are counted for each subscription separately, from its first box.
• The free box does not ship by itself. It waits in your Egg Bank (My Account → Egg Club) until you redeem it.
• To redeem, either add it to your next delivery or send it to a friend at a West Malaysia address. Shipping is on us either way.
• You can keep up to 2 free boxes in your Egg Bank. If you already hold 2 when you earn another, the new one is sent with that delivery.
• A free box is not a paid delivery, so redeeming or gifting it does not count towards your next 12.
• Free boxes have no cash value and can’t be exchanged for cash, YOLK Points or other products.
• If you cancel, a free box already in your Egg Bank can still be sent to a friend.

• You earn YOLK Points on every box you receive.
• YOLK Points and discount vouchers/coupons cannot be used on Egg Subscription Club products. The subscription is billed at its full plan price by our payment partner, so any points or voucher discount would not reach the actual charge. If you try to apply them at checkout, you’ll see a message explaining this. You still earn points on every subscription box as normal.
• You can redeem your YOLK Points on any of our other (non-subscription) products in the shop.

• Because eggs are fresh and perishable, subscription payments are non-refundable once the month’s deliveries have begun.
• If a delivery arrives damaged, or doesn’t arrive, contact us within 24 hours (with a photo where relevant) and we’ll make it right by compensating you in YOLK Points of equal value (1-to-1).

We may change plan prices from time to time. If your plan’s price changes, we’ll notify you in advance, and the new price applies from your next billing cycle. You’re free to cancel before then if you don’t wish to continue.

We handle your personal information in line with Malaysia’s Personal Data Protection Act (PDPA) and our Privacy Policy. Payment card details are handled securely by Curlec/Razorpay. We don’t store your full card details.

We may update these terms from time to time. The current version is always on this page, and continuing your subscription means you accept the latest version.

Questions about your subscription? Reach us on WhatsApp at +60 11-5655 4837 or email hello@egghey.com.