Privacy Policy

Last Updated: July 14, 2025

Welcome to egghey! We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products, in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. What Information We Collect

We may collect the following information from you:

  • Personal Identification Information: Your name, shipping address, email address, and phone number.
  • Order Information: Details about the products you purchase from us.
  • Payment Information: Your payment details are processed securely by our payment gateway partners (e.g., Stripe). We do not store your full credit card information on our servers.
  • Technical Data: Information like your IP address, browser type, and how you interact with our website, collected through cookies to help us improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, pack your eggs, and arrange for delivery to your address.
  • To Communicate With You: To send you order confirmations, shipping updates, and to respond to your questions or concerns.
  • For Marketing (with your consent): If you subscribe to our newsletter, we will send you emails about new products, special offers, and stories from “The Kitchen Table.” You can unsubscribe at any time.
  • To Improve Our Website: To understand how our customers use our site so we can make it better and more user-friendly.
  • To Manage Your Subscription: If you subscribe, we use your information to manage your recurring orders, billing, and delivery schedule.

3. Who We Share Your Information With

We do not sell your personal data to anyone. However, to run our business, we need to share your information with a few trusted third-party partners:

  • Payment Gateways (e.g., Stripe): To securely process your payments.
  • Logistics & Courier Partners (e.g., EasyParcel): To deliver your orders to your doorstep.
  • Marketing Platforms (e.g., MailerLite): If you subscribe to our newsletter, to manage our email list.

We only share the information necessary for them to perform their services.

4. Data Security

We take the security of your data seriously. Our website uses SSL technology to encrypt information sent between your browser and our server. We also implement various security measures to protect your personal information from unauthorized access.

5. Your Rights Under the PDPA

As a user, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to any inaccurate or outdated information.
  • Withdraw your consent for us to use your data for marketing purposes.

To exercise these rights, please contact us at hello@egghey.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date.

7. Contact Us

If you have any questions about this Privacy Policy, please don’t hesitate to get in touch.